Total Quality Management: Organizational DNA

Total quality management is a well known concept of putting in organizational efforts to create high quality products and services to customers. This approach was bent towards installing a permanent quality mindset and supportive environment across the organization to achieve the quality targets. As opposed to modern day concepts of lean manufacturing, six sigma, or ISO 900, Total quality management is a deep reaching system. In the modern day scenario while activities like six sigma, and ISO 9000 are seen as campaigns, or certification programs, the end results of which are merely an advertising point, total quality management is instilling a sense of responsibility, accountability, and empowering the workforce with a top down approach, and aligning with the true goal of constant improvement and visible results. This is possible only if the management, top, and middle, make efforts to educate, and involve the workforce in quality management. I use the word quality management and not control because the workforce is involved in lifting the benchmark quality indices, and pushing the boundaries. The same is possible, only when the workforce willingly takes part in managing quality. This might have to the grass roots, and micro management might be required even for the finest of details, and smallest tasks to achieve the end result. For example, in the manufacture of diamond tools for stone polishing, our machine operators and engineers are involved in more than a hundred different processes. If the tasks are broken down, the quality management should start from the time raw materials are received. questions which have to be answered(by tasks) can range from How to unload the...

“Excellence is a continuous process and not an accident.”- Dr. A.P.J. Abdul Kalam

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